Q1: Only one screen is displayed and one screen is displayed black? A: If you use USB-A to connect the display, such a problem may occur due to insufficient power supply of the computer, and you need to use the power adapter in the accessories for power supply.
Q2: The screen is not bright, the screen is intermittent, the screen flickers, and the connected expansion screen keeps restarting? A: You can provide external power through the external standard power adapter.
Q3: If the laptop does not have a TYPE-C port, how do users need to connect it? A: You can use the standard USB-A cable to connect to the USB port of the computer, and please use the standard power adapter to supply power.
Q4: After connecting the product, the two screens of the product are not displayed and there is no response? A: You may connect the cable to the USB-C PD port or other ports on the product, please change to the data port.
Q5: How to use the maximum brightness of the product? A: In the absence of an external power supply, the maximum brightness is limited to within 80%. The output voltage of the laptop port is limited, and the brightness can not be adjusted to the brightest, but can be adjusted to the brightest by external power supply. Q6:Can I charge my laptop's battery if I connect the adapter to the USB-C PD port? A: The standard configuration is that the adapter can only supply power to the device but not charge for the battery. The adapter for charging the battery should support the PD charging protocol of 4sw or higher, Second, the laptop connects to the monitor via its full-featured USB-C port.